Support
Answers to the most common questions about the Carpincho HR app. If you can't find yours, write to us.
Contact
Email us at [email protected] and tell us what happened, your company name, your phone model and the app version (in the gear icon on the Clock in/out screen).
If you're an employee, your company's admin can solve many things from the dashboard, such as resetting your password or enabling a new phone.
Employees
I can’t sign in.
Sign in with your company code, your ID number and the password you were given. The first time it’s a temporary password and the app asks you to choose a new one. If you forgot it, ask your company admin to reset it.
I got a new phone.
Your account is tied to one phone. Ask your company admin to unlink it from the dashboard, then sign in on the new one.
The app won’t let me clock in.
- Turn on location and give Carpincho HR the “While using the app” permission.
- Use precise location (not approximate).
- If you are indoors and GPS doesn’t respond, move closer to a window or step outside.
- You need an internet connection.
I forgot to clock in.
In the Requests tab, tap “I forgot to clock in/out” and enter the punch (up to 7 days back). Your company reviews it and you get notified.
My punch was “flagged”.
It’s not a penalty: it means there’s something to review (for example, the location was far from the work site). Your company reviews it.
I don’t get notifications.
Check that notifications for Carpincho HR are allowed in your phone settings.
How do I change the language?
Tap the gear icon on the Clock in/out screen and choose Español or English.
Does the app track me with GPS?
No. Location is taken only when you clock in or out. More in the privacy policy.
How do I request deletion of my data?
See “Your rights” in the privacy policy.
Companies
How do I get started?
Email [email protected]. We set up your account, send you the dashboard access and help you configure it. The first 30 days are free.
Where is the dashboard?
At carpincho.io/hr/panel, from any browser.
An employee can’t clock in.
In Staff, open their profile: you’ll see their phone’s status (permissions, location and GPS) and the check history.